Payoneer Alleges Suspicious Money Transfer

My bank document was not accepted by Payoneer and the cents that I transferred from Payoneer to Deniz Bank in order to verify the bank document were entered incorrectly, which resulted in my account being flagged as suspicious. As a result, I am filing a complaint against Payoneer. There is no instructional video available on this topic, and no one gave me any advance warning. Payoneer is not living up to my expectations. I want this issue to be corrected immediately. Thank you.