Payoneer Address Verification Stuck Because I Entered the Wrong Address

I have been unable to verify my Payoneer account since September 2, 2026, because I entered my address information incorrectly. During registration, I entered the wrong address in the information and documents sections, and there is currently no option available to correct it. The system is requesting additional information and documents to approve my account, but because my primary address is incorrect, the information does not match regardless of which document I upload.

I have contacted the support team multiple times through Gmail and live chat. I was told that I could edit my address by logging into my account, clicking the profile icon, and going to the settings section. However, when I log in both through Chrome on my computer and from my mobile device, clicking the profile icon only shows options to change the language or log out. No menu allowing me to change my address appears. As a result, I cannot update the address information on my account, and my verification process is completely stuck.

I am also experiencing additional issues when logging in from my phone, and I cannot use my account normally. Even though I am repeatedly asked to provide additional information, my account cannot be approved because I cannot correct the address, preventing me from using Payoneer’s services. My Customer ID is 96729354.

I expect Payoneer to provide me with a section where I can edit my address information or, at minimum, allow me to correct the incorrectly entered address, and then complete my account verification process. Once I am able to update my address and my account is successfully verified, I want to continue using Payoneer normally.