My name is Muhammed B***, and my customer number is 29718250. I’ve been a loyal Payoneer user for years and have never once experienced a deduction like this before. Today, however, I was shocked to see a charge of $29.95 labeled as an annual account fee. This was completely unexpected and unjustified.
To make matters worse, Payoneer already takes a $2 fee for each money transfer, which I’ve tolerated until now. But now charging an additional annual fee without any clear warning, breakdown, or prior notification is unacceptable. There was no consent or transparent communication about this charge, and I believe it is completely unfair.
I am formally requesting that the $29.95 annual fee be refunded to my account immediately. I did not authorize this fee, and as a long-time customer, I feel let down by the lack of communication and transparency. Payoneer must clarify its policy changes, notify users properly, and take swift action to fix this issue.
Please refund the fee immediately and ensure this doesn’t happen again.
I’ve been using Payoneer for a year, and until now, I never had such a fee deducted. However, today I noticed a $29.95 deduction labeled as an annual account fee, which dropped my balance from $97 to $65. I’m very disappointed with this unexpected charge. Additionally, Payoneer already takes a $2 fe...
On January 31, 2025, Payoneer deducted $23.89 from my account as an annual fee. This was the last remaining balance in my account, and now I am unable to get my money back. I was informed that first-year annual fees can be refunded, so I am formally requesting a refund of this charge. Please do not...
Today, $30 was deducted from my Payoneer account under the name “annual fee” without any prior notice. I did not receive any email notification or in-app alert before this charge was taken from my balance, so I was completely caught off guard and financially impacted by this unexpected deduction. A...
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