Pandora Refused to Repair My Broken Bracelet and Gave an Unhelpful Refund
I bought a bracelet from Pandora on Trendyol two years ago. The clip of my bracelet broke, so I sent it for review. I clearly stated that I did not want a refund and only wanted the bracelet repaired if possible. However, they returned the product right away, saying they could not take it back since it was already returned. Now, I cannot purchase the same product for the amount they refunded. Additionally, the bracelet was a gift, and it holds sentimental value. Despite repeatedly expressing that I only wanted my product back, I was unable to get it. My experience with Pandora has been deeply upsetting and left me regretting my purchase.
Progress
Two years ago, my boyfriend bought a bracelet from the Pandora store on Trendyol, and the clasp kept opening. Since it was very valuable, we were afraid it would get lost, so we took it to the Pandora store. They said they couldn't look at items bought from Trendyol and told us to report it there. During the conversation, I clearly stated that I did not want a refund, but a repair, because the bracelet was very valuable to us. Even if it couldn't be repaired, we wanted it returned. However, the store refunded it directly without asking us, and we can't buy a new one for the same price. We also have a financial loss, and the bracelet was very valuable. It's been 2 months, and no solution has been offered; they just dismissed it.
