Paack marked my parcel delivered but nothing arrived, how can I get my package?

If Paack marked your parcel as delivered but you didn’t receive it,

Act quickly to locate your package;

• Check nearby first;

– Look:
– Around your door, mailbox, building entrance
– With neighbors or reception/security

Verify delivery details;

• Check:
– Tracking page → delivery time & photo (if available)
– Exact delivery location or notes

• Important:
– Proof of delivery may show where it was left

Contact Paack immediately;

• Use:
– Tracking page → Support / Contact form

• Write:
– “Tracking shows delivered but I did not receive the parcel. Please provide proof of delivery and driver details.”

• Ask for:
– GPS location, delivery photo, driver confirmation

Contact the seller;

• Inform:
– “Item marked delivered but not received”

If the issue continues, posting on Xolvie can help push for a faster resolution.