The Oral-B app isn’t syncing with my toothbrush. What should I do if there’s a Bluetooth connection error?

Sync issues may be caused by either the device or the app itself.

Steps to fix the Bluetooth connection error:
Make sure Bluetooth is enabled on your phone

Charge your toothbrush — low battery levels can prevent successful connection

Check if your toothbrush model supports Bluetooth (e.g., Oral-B iO, Genius, and Smart Series do; Vitality does not)

In the Oral-B app:
Remove the old device from the list

Tap “Add Device” and select your model

Hold the power button on the toothbrush until the indicator light starts blinking

If the issue persists, delete and reinstall the app.

❗ If the official app doesn’t work with your toothbrush and support is unhelpful, 👉submit a complaint on Xolvie👈. This can help improve the service and assist other users facing the same issue!