I bought Oral-B brush heads, but they don’t fit my toothbrush model. How can I check brush head compatibility?

Not all Oral-B brush heads are universal — some are only compatible with specific toothbrush series.

How to check compatibility:

The packaging of each brush head lists the compatible series (e.g., PRO, Vitality, Genius, etc.).

Most round-head brushes are cross-compatible, except for iO and Pulsonic models, which have unique attachment systems.

If you have an Oral-B iO toothbrush, only iO series heads will fit.

Pulsonic brushes (which vibrate rather than rotate) also require specially designed slim heads.

What to do:

If you bought the wrong heads by mistake and the packaging is unopened — you can return them to the store.

If you purchased them online and the listing was inaccurate — you have the right to return the item within 7 days (according to distance selling laws).

❗ If you were sold incompatible brush heads without warning and the seller refuses a refund, 👉submit a complaint on Xolvie👈. This can help protect your rights and alert other buyers to misleading product information!