OmeTV Says I’m Banned for “Unwanted” Behavior I Didn’t Commit

When I opened the OmeTV app today, which I have been using regularly for a long time, I discovered that my account had been banned for more than 710 hours for “unwanted e.” The screen also states that I must pay ₱599.99 to have the ban removed.

I did not receive this ban, and I do not know the person who was banned. However, when I opened the app, the ban appeared on my own account as if I had been the one who committed the violation. I believe my account was unfairly penalized because of a violation committed by someone else or due to a mix-up in the system. I have not engaged in any inappropriate, offensive, or disruptive behavior or violated any of the platform’s rules.

I request that the ban appearing on my account be removed immediately and free of charge, that OmeTV explain why and as a result of which action my account was linked to this ban, and that the necessary checks be performed to permanently resolve this issue. Since I use the app frequently, I sincerely request that this matter be investigated as soon as possible and that this inconvenience be resolved without further delay.