OmeTV Banned Me Without a Rule Violation and Demanded $5

While using the OmeTV app today, my account was banned even though I did not violate any rules. A warning suddenly appeared on my screen stating that I had been banned. The app is asking me to pay $5, and this amount is being charged to my Turkcell phone bill.

I have not been given any explanation as to why I was banned or why I am being charged this amount. I did not commit any offense, violate any rules, or receive any warning beforehand. I was simply using the live feature normally when this happened.

I request that the unfair ban on my account be removed immediately and that the $5 penalty I am being asked to pay be canceled. I also request a clear written explanation of the reason for my ban and confirmation that this amount will not be charged to my phone bill under any circumstances.