Nebula Charged £29.99 and £49.99 After £1 Trial Cancellation
February 24, 10:51 pm
58
I recently used the Nebulla service and paid a one‑off fee of £1 for a simple reading. At that time, I used the cancellation option that was included in an email they sent me, as I did not wish to continue with any ongoing service or subscription. Despite this, in the last few days Nebulla has taken further payments from me, one for £29.99 and another for £49.99, with the charges appearing on or around 19 February and today. I have tried to log back into the Nebulla app using my email address in order to check or cancel any subscription, but the app repeatedly says that my email is not recognised, so I cannot access my account or manage anything from my side. Because of this problem, I contacted my bank by phone to report the issue and try to complain about the unauthorised payments, but the online process became too confusing for me, and I am planning to call them again. I am medically retired, living on disability income, and I cannot afford to lose this amount of money, especially when I clearly intended to use Nebulla only for a single £1 reading and cancelled afterwards using their own email link. I request that Nebulla (or the relevant payment provider) refund the £29.99 and £49.99 taken in the last few days, confirm that any subscription or recurring payment has been fully cancelled, and ensure that no further charges are taken from my account.
Q&A: Explore Popular Queries
Check out the solutions and tips on this topic.
Show more
Similar Complaints
On the Nebula website, I made a one-time payment only for a personal chart service and entered my card details for that transaction. I was charged €1 for that service, and I approved that payment. However, on the evening of January 15, I noticed a charge of €29.90 on my credit card statement with th...
unauthorized-nebula-subscription-charge-after-1-payment-2.jpg
unauthorized-nebula-subscription-charge-after-1-payment-1.jpg
I downloaded the Nebula Horoscope astrology app just once to get a simple birth chart reading. It offered a one-time, low-cost option, which I agreed to. After that, I deleted the app, thinking the transaction was complete. However, today I was shocked to discover that $29.90 (₺1,178) was withdrawn ...
I used Nebula only once, but I am being charged €39 every month. I want this subscription canceled. I am paying money every month for no reason. I no longer want any money to be withdrawn from my account. Thank you, but I do not want to continue paying for a site I do not use. Please start the canc...
I used the Nebula astrology app just once to get a simple reading, and I paid for that service as expected. But after that, the app started withdrawing money from my account regularly without my permission. I never agreed to any kind of subscription or recurring payment plan. This is unacceptable an...
I downloaded the Nebula Horoscope Astrology app just once to view my birth chart, which was advertised as a one-time, low-cost service. I paid the small fee and deleted the app shortly afterward. However, today I was stunned to discover that $29.90 (₺1,223.30) was withdrawn from my credit card—witho...
Comments