I contacted Mytrip.com’s live chat for assistance, only to learn that the support team isn’t even part of the company. This shocking revelation explains why they are incapable of resolving any issues. The responses were slow, unhelpful, and dismissive, leaving me frustrated and stuck without a solution.
It’s unacceptable for a company to outsource support to a team that lacks the authority or ability to address customer concerns. I strongly regret using Mytrip.com and recommend booking directly through airlines instead of relying on such poorly managed third-party platforms. Mytrip.com must reevaluate its customer service strategy and ensure real, effective support for its users.
I just booked a flight through the Mytrip website, only to have the airline cancel it later. While the airline informed me that they would refund my ticket, they said the compensation will be handled by Mytrip. However, my attempts to interact with Mytrip via online chat were unsuccessful. I am con...
I am extremely disappointed with how Mytrip.com has handled my ticket cancellation. When I initially reached out to cancel my ticket, they redirected me to the airline. The airline assured me that there would be no cancellation fee and that I could proceed. Following their advice, I canceled the tic...
I purchased a flight ticket through Mytrip and expected to receive my ticket number immediately after payment, as is standard practice. However, no ticket number was issued. I called customer service several times, but they offered no real help—just vague responses and empty reassurances. For the pa...
I purchased a ticket from Mytrip on July 2, 2025, and I’ve been extremely dissatisfied with their call center support and overall customer service. Every time I try to resolve an issue, I’m met with unclear explanations in broken Turkish, and the agents simply shift all responsibility to the airline...
I faced a range of problems, such as being unable to modify my return flight, struggling to get a refund, and experiencing issues with check-in and seat selection. Mytrip was not willing to accommodate my request to change my return flight. I asked for a refund, but instead of resolving the issue, ...
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