Brand Overview: MyPerfectResume
MyPerfectResume is an online career service platform that provides automated tools to help job seekers build professional resumes, CVs, and cover letters. Launched in 2012, the platform is owned and operated by Bold LLC, a global provider of digital employment and career development tools.
Contact Info
Customers can reach the MyPerfectResume support team via the following official contact channels:
- Email: [email protected]
- Phone Number: 1-855-213-0348 (Toll-Free, US & Canada)
Industry and Operations
MyPerfectResume operates in the career development and document preparation software industry. It utilizes a subscription-based software-as-a-service (SaaS) business model, offering low-cost short-term trials that transition into recurring membership plans. Its primary offerings include:
- AI Resume Builder: Step-by-step document creator with pre-written, job-specific bullet points, phrases, and formatting tools.
- Cover Letter Generator: Automated cover letter builder designed to align styling with user resumes.
- ATS-Friendly Templates: Document designs tailored to pass through corporate Applicant Tracking Systems.
- Resume Checker and Optimization: Automated review tools that scan resumes for formatting issues, missing keywords, and readability.
User Sentiment
User feedback across independent consumer forums and complaint platforms reflects substantial frustration centered on billing terms, auto-renewals, and difficulties obtaining refunds.
- Unexpected Subscription Renewals: Many users report signing up for an inexpensive 14-day trial (often around $2.95) to download a single resume, only to be automatically billed recurring fees of approximately $23.95 every four weeks without clear warning.
- Misleading "Free" Platform Perception: Consumers frequently express frustration that the site advertises free resume building, but restricts polished export formats (such as PDF or Word) behind a paywall after users spend considerable time inputting their information.
- Difficult Cancellation Procedures: Multiple reviews describe an inconvenient cancellation process involving complex navigation paths, multiple retention offers, or technical difficulties completing the cancellation on the website.
- Refund Denials and Partial Refunds: A major point of dissatisfaction is customer service refusing full refunds for recurring subscription charges once the initial trial period has elapsed, often offering only partial credits or refusing outright.
Share Your Experience
If you have experienced unexpected charges, cancellation problems, or account issues with MyPerfectResume, you are not alone. Share your experience or file a complaint on Xolvie to let your voice be heard and help other job seekers make informed choices.