I can’t reach My Trip Online support after a failed booking, what are my options?

Start by trying all official channels tied to your booking, not general contact; log in to “My Bookings” and use chat or phone, because support is limited or deprioritized without an order number.

If you still can’t reach them, send a detailed email or ticket from the same booking email and include proof of payment, timestamps, and a clear request (refund or confirmation), since responses can take several days.

If there’s no response within a reasonable time, you can submit your case to Xolvie to encourage a formal response.