I Paid Mostbet but Didn’t Receive Payment, and Customer Support Blocked Me
I made a payment on Mostbet, and their system says it’s paid, but the money never reached my account. When I tried to resolve this through live chat, I was suddenly blocked. It’s clear they don’t have any real documents or information about my payment. Instead of helping, all they do is send copy-paste replies that don’t address the problem at all. This is extremely frustrating and unacceptable. I demand a prompt solution and a clear explanation for this payment failure. Mostbet needs to improve their customer service and stop ignoring legitimate issues. I expect immediate action to get my payment issue resolved.
Dear Mahmut A., We have forwarded your issue to the finance department and received a response: the withdrawal transaction was successfully approved by the Betting Company's office on 04.06.2025 at 15:50:25. To clarify the information regarding the absence of funds in your account, you need to contact your bank. If the bank cannot locate the funds for this period, you will need to provide an official response from the bank regarding the results of their investigation (as a screenshot), as well as a bank statement in PDF format from the withdrawal date to today. Additionally, we have checked and confirmed that you are not blocked from the online support service. You can always receive consultation or assistance through our online chat. We will continue to improve ourselves for you. Please let us know if your issue has been resolved; we would appreciate your confirmation. Best regards, Mostbet.
