Monopoly Event Chest Not Unlocking – Stuck While Others Progress

I am experiencing a serious issue in the Monopoly event. While my partner has already moved on to the fifth chest, I am still stuck on the fourth, unable to claim my reward. No matter what I do, the chest won’t unlock.

I have tried closing and reopening the game multiple times, but nothing changes. This is incredibly frustrating, as it puts me at an unfair disadvantage compared to other players.

My ID number is 5817*77**, and I have attached screenshots as proof. Please fix this issue immediately so I can progress in the event like everyone else. I expect a response and a solution as soon as possible. Thank you in advance!