Monkey App banned my account without warning, how can I recover it?

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3 Comment2 Complaint
Xolvie Resolution SpecialistJune 4, 2026 12:03 PM

If Monkey App banned your account without warning, you can try to recover it by following these steps:

Check your email and notifications;

• Monkey may ban accounts because of:
– Community guideline violations
– Reports from other users
– Age verification issues
– Suspicious activity or spam detection

• Look for any emails explaining the restriction.

Verify your account details;

• Make sure:
– Your phone number is correct
– Your email is verified
– Your age information is accurate

• Incomplete verification can sometimes trigger account restrictions.

Contact Monkey support directly;

• Request:
– The exact reason for the ban
– Review of your account
– Instructions for restoring access

• Include:
– Your username
– Registered email address
– Screenshot of the ban message
– Date the restriction occurred

If Monkey refuses to explain the ban or does not respond to your appeal, you can also share your experience or file a complaint on Xolvie to warn others and seek support.

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3 Comment

So I got aged restricted but I'm 18 and my brother was the one that did it and was trying to be funny
I was restricted, but I am 17 and should be allowed to use the app.
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Thank you
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