Mondly Refund Request Rejected Despite One-Month Refund Policy

On May 25, I purchased a package through the Mondly app for trial purposes. The app clearly stated that a refund could be requested within one month of the purchase date. However, even though I submitted my refund request the following day, my request was denied.

In addition, I have been unable to access the app or use the service since May 25. Therefore, since I requested a refund within the stated refund period and have not been able to use the service, I am requesting a full refund through my current Apple account.

I kindly ask that this matter be reviewed and resolved as soon as possible.