Unauthorized Transactions on MEXC Caused $426 Crypto Loss
On December 23, 2025, unauthorized convert and withdrawal transactions were carried out on my MEXC account without my knowledge or consent. Coins that I had been holding for years (HODL) were suddenly converted and withdrawn, resulting in a loss of approximately $426 at current market value. Just a few months earlier, before the market downturn, these assets were worth more than $1,000.
Only I should have had access to my account, and all security measures were fully enabled, including two-factor authentication and active passwords. I cannot understand how these transactions could have occurred despite these protections, which leads me to believe that this issue is the result of a security vulnerability on the exchange’s system.
After the incident, I tried to reach MEXC live support, but I was only able to receive automated English responses from an AI system. Dealing with translations took a lot of time, and I was unable to reach a real support agent. I then submitted a support request via email, but 5–6 days have passed without any response.
I absolutely do not accept that years of accumulated assets can be wiped out through unauthorized transactions like this. I am demanding that MEXC reverse the unauthorized convert and withdrawal transactions, refund my approximately $426 loss, and conduct a detailed review of all security, login, and transaction logs related to my account. If there is a security vulnerability in their system, I expect it to be identified and fixed immediately, and that necessary precautions be taken to prevent other users from experiencing the same harm.
