MetWallet Withdrawal Completed but Bank Payment Missing

On 28 August I made a withdrawal of 40 USD from my Metwallet card to my bank account. According to the transaction details on the Arripayment screen in the name of Anees Hassan H***, this card withdrawal of 39–40 USD appears as completed, but the money has still not reached my bank account and I have not received it in any form. I do not have any contact number or effective support channel for Metwallet, so I have not been able to resolve this issue directly with them. Despite the time that has passed since 28 August, the withdrawal has not been credited anywhere, which is causing me financial and practical problems. I request that this situation be urgently investigated. If the amount cannot be sent to my bank account for any reason, I expect the full 40 USD to be refunded back to my Metwallet account without any further delay, and I also request a clear written explanation of what went wrong with this transaction.