Metwallet Created Two Accounts Using the Same Identity Card

I have a serious problem with my Metwallet account that I want to be solved urgently. Two different Metwallet accounts have been created using the same identity card, which should not be possible and is causing trouble for me. The Metwallet account linked to the email address r.bhutta19**@gmail.com and phone number 034583488** has been opened as an extra account on my ID. Because of this, I receive the warning “A Metwallet account can only be bound with one account” and I cannot use the service properly. I did not intend to have two Metwallet accounts with the same identity information. I already contacted your customer service about this situation but my problem has not been resolved yet. I clearly request that the Metwallet account connected to the email address r.bhutta19**@gmail.com and phone number 034583488** on my ID be permanently deleted and unlinked, so that only my main, rightful account remains active. I kindly ask you to review this situation as soon as possible, delete the wrong or duplicate Metwallet account linked to r.bhutta19**@gmail.com, and confirm to me in writing that it has been closed.