Melbet Account Restricted, Cannot Withdraw Or Play
I have been using my Melbet account since 2022 without any issues. Recently, my account became restricted. I can still log in and see my balance, but I cannot withdraw my funds or place bets, and when I try to use my account I receive authorization errors and my access remains limited. I contacted the Melbet Security Department and provided all requested verification information, including my passport/identity documents, a selfie holding my document and additional security confirmations. I also answered all questions requested by the Security Department and cooperated fully with the verification process. Despite this, my account is still restricted and I have not received a clear timeframe for restoring my access; support only tells me to wait for the security review. My account is verified under my own name, and I am requesting Melbet to complete the review, remove the restriction and restore my ability to use my account and withdraw my funds. I kindly ask Melbet to resolve this issue as soon as possible. Player ID: 512603393.
Update: After waiting for the verification process, my account balance was suddenly changed without any clear explanation from Melbet. My account is still restricted, I still cannot place bets, and I still receive authorization errors when trying to withdraw. I have fully worked with the Security Department, provided all requested documents, completed identity verification, and replied to all questions. I kindly request Melbet to provide a clear explanation regarding the balance change and to complete the account review process. Please restore my account access or provide an official clarification about the decision. Iam waiting for a final response from the Security Department.
Hello, We are pleased to inform you that the verification process has been successfully completed and your account has been fully verified. All restrictions have been removed, and all account functions are now available. Additionally, all winnings have been recalculated, and the incorrect winnings have been adjusted accordingly. If you need any further support, please let us know. Kind regards, Melbet Team
Thank you for completing the verification and restoring my account access. However, I would like to kindly request more clarification regarding the winnings recalculation. I understand that transactions affected by a technical issue were adjusted, but my account history included multiple games, different providers, and completed paid-out transactions. Could you please provide more details about how the final balance was calculated and confirm that all valid completed winnings that were not affected by the technical issue were included correctly? I appreciate your support and I kindly request a final review of the calculation. Thank you.
Update: The remaining issue is the balance recalculation. Melbet stated that my winnings were recalculated due to a technical issue, but I have not received any detailed account statement explaining the calculation. A new balance amount was applied to my account, but I need to understand how this exact amount was determined. I request a complete breakdown showing: * Which transactions were removed * Which transactions remained valid * The calculation before and after the revision * How the final balance amount was reached If a balance correction is applied, it should be transparent and supported with a detailed transaction report. I kindly request Melbet to provide the full calculation details and account statement related to this revision or review the balance again !
Update: No Reply from Melbet Support Also , my account balance was dropped from 99% after Melbet stated there was a technical issue. However, I have not received any detailed statement or transparent calculation explaining how this new balance was decided. I believe customers should not have their balances changed without receiving a complete transaction report showing the exact reason and calculation. I requesting: * Full account statement * Clear balance recalculation details * Explanation of all removed and accepted transactions A betting platform should provide full transparency when making major changes to a customer's balance. I still waiting for a proper explanation and resolution from Melbet.
Hello Ahmed, We sincerely apologize for the inconvenience you experienced. In order for us to investigate the situation in more detail, please share the following information with us: Game ID Game Name Transaction date Transaction time Transaction amount Once we receive the required information, we will thoroughly review the matter and work to provide a solution as quickly as possible. Best regards, Melbet Team
