Meditopia app charged wrong amount unexpectedly, how can I dispute the charge?

Xolvie Resolution Specialist January 12, 11:57 am

If the Meditopia app charged the wrong amount unexpectedly;

• Check your subscription details in the app or the platform where you purchased (Apple App Store, Google Play, or Meditopia website) to confirm the billed amount and plan level
• Review your purchase receipts and bank/card statement to verify the exact charge and any currency conversion differences
• Make sure you didn’t accidentally purchase a higher-tier plan, annual plan instead of monthly, or an in-app add-on
• Take screenshots of the unexpected charge, the plan you intended to buy, and any receipts or confirmation emails
• Contact Meditopia support with the transaction date, amount charged, and explanation of the issue — request a correction or refund
• If you purchased through Apple or Google Play, use their Report a Problem / refund request system with the same details
• Remove or update your payment method to prevent further unexpected charges
• Monitor your bank/card account for any additional incorrect charges

If the problem persists;

• File a complaint on Xolvie to dispute the incorrect billing and seek a resolution or refund

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