Matbet Ignored Me for a Week After I Made a Large Deposit

I’ve been with Matbet for five years now and have successfully made both large deposits and withdrawals in the past without any significant issues. However, not long ago, I made a deposit of ₺550,000, and that’s when everything shifted. For more than a week, I’ve been experiencing frustration—no genuine assistance, no clear answers, just unclear replies and automated messages that fail to address my concerns. It seems as though they’ve just taken my money and have no plans to return it. I’ve attempted to contact support through all possible avenues, yet there seems to be no one available to help or offer any substantial information. It’s really overwhelming, particularly after relying on this platform for such an extended period. I never thought I would experience such treatment after being loyal for so long, and I truly regret my continued investment with them.