Matbet Blocked My Account and Demands I Delete My Complaint
My Matbet account has been unfairly blocked for approximately one month. During this time, I have been completely unable to access my account, and no explanation has been provided to me other than referencing the complaint I previously posted on Sikayetvar.
When I spoke with company representatives by phone, they told me that I must remove my complaint from Sikayetvar, and that my account will not be reopened unless I do so. The only reason given to me has been “remove your complaint.” No rule violation, documentation, investigation result, or any other justification has been presented.
This approach and pressure feel like a form of intimidation. I strongly object to having my account fully restricted without any concrete explanation and being pressured to withdraw my complaint as a condition for regaining access.
I request that my account be reviewed again and that the unjust access restriction be lifted. I also ask that appropriate action be taken regarding the representatives who communicated with me in a threatening manner.
Dear Member, Our customer service department attempted to contact you via your registered mobile phone number, but we were unable to reach you. In some cases, access to you may be impossible due to our calls being blocked. You can obtain information regarding this matter through our Live Support line to learn the status of your complaint. Sincerely, Matbet Customer Service
They keep calling and threatening. Remove your complaint or we won't open your account.
