ManyChat Account Still Banned After Payment

I am writing regarding a ban on my ManyChat account and a payment I made that did not resolve the issue. My account has been banned since around 15 August 2026, and when I tried to access it I was shown a screen stating that I am blocked for “obscene or harmful behavior” with a long ban duration and an option to lift the ban. On 3 September 2026, I followed the instructions on the screen and paid 39.99 USD from Saudi Arabia using my mobile phone balance in order to have the ban removed. Despite completing this payment, my account is still banned and the restriction has not been lifted. In addition to this, I removed the issue that was described as a “protrusion” and also paid an additional amount, yet nothing changed in the status of my account. I cannot use my account or access my services even though I have complied with the conditions shown to me and completed the required payments. I request that my account be unbanned as soon as possible or that my payments, including the 39.99 USD and the additional amount I paid, be fully refunded.