If MANSA LIMITED debited your account unexpectedly,
Review the payment first;
• Check:
– Your bank statement and transaction details
– Emails for subscription or purchase confirmations
– Whether the charge relates to a trial or recurring plan
– Any account or payment service associated with MANSA LIMITED
Gather evidence;
• Save screenshots showing the unexpected charges, dates, amounts, and transaction references.
• Keep payment receipts and any previous cancellation requests.
Stop future debits;
• Contact MANSA LIMITED to request cancellation of any active subscription or recurring payment authorization.
• If you cannot identify the service or stop the payments, contact your bank and ask it to block future recurring charges from this merchant.
Request a refund;
Ask the company to explain the charges and review them for a refund. If you did not authorize the transactions, dispute them with your bank or card issuer.
Escalate if unresolved;
If the charges continue, keep your cancellation confirmation and bank records, and consider reporting the issue to Xolvie to seek a resolution..
