Makromusic Permanent Ban Appeal Denied Without Detailed Explanation

My Makromusic account was permanently banned approximately one month ago for allegedly violating the community guidelines, and I completely lost access to my account. Both the login screen and the support messages state that my account has been permanently disabled and that the decision is final.

After the ban, I submitted an appeal through the in-app support section and requested a manual review of my account. I was told that my account had been reviewed, that a violation of the community guidelines had been identified, and that the decision was permanent. I then specifically asked whether the decision was truly final and whether I could request one final manual review. However, I was told that the review of my account had been completed, that the decision was permanent, and that no further evaluation could be conducted regarding the matter. My support request was then closed as “closed.”

Throughout this entire process, I have not been provided with a clear or sufficient explanation of what specific action, post, or content resulted in my permanent ban. Even though I requested that my account be reconsidered, I was not offered any further review, alternative appeal process, or detailed explanation for the decision.

I also have an active Makromusic Premium subscription, and my monthly payments are being charged through my phone bill. Since I cannot access my account, I am unable to use the service I paid for. Despite this, I have not been given any clear information about what will happen to my subscription or ongoing payments.

I contacted Makromusic by email, but I have not received a response that provides a solution so far. I also sent a message through Instagram approximately five days ago, but my message has not been viewed yet.

My request is not to prevent Makromusic from enforcing its community guidelines. I am asking for my account and the decision to ban it to be manually reviewed again by an authorized team, and, if possible, for my account access to be restored. If the permanent ban absolutely cannot be reversed, I at least request that Makromusic clearly and thoroughly explain which specific account activities or content the decision was based on. I also request clear information about what solution will be provided regarding the service I cannot use and the ongoing charges associated with my Premium subscription, and that the resulting inconvenience and financial loss be addressed.

I ask Makromusic to reconsider my case and provide me with a clear, informative, and solution-oriented response.