Foreign Substance Found in Magnum Mini Ice Cream

 bought some Magnum mini ice cream, 6-pack of ice creams, for the fam, and as my daughter was eating one when she found this weird thing (like a hair or something) at the bottom of it. seeing it gave us goose pumps, not excitement, all nerves really... when I saw that, I quickly snapped some pics of the gross ice cream and hit up Magnum with an email to let them know what's up. But maybe it's because this happens a lot or they were also puzzled, they were super slow to respond... your team's communication has been hella slow and not up to par, even though this situation is serious. It's been three days since I reported the incident, and I still haven't gotten any real solution.