Brand Overview: Lucid
Lucid (operated by Lucid Group, Inc.) is an American electric vehicle manufacturer specializing in luxury electric cars and advanced clean energy powertrains. The company was founded in 2007 (initially established as Atieva before rebranding in 2016) and is publicly traded, with the Public Investment Fund (PIF) of Saudi Arabia as its majority owner.
Contact Info
Customer Support Email: [email protected]
Customer Support Phone: +1 (888) 995-8243
Industry and Operations
Lucid operates in the automotive and sustainable mobility industry, focusing on the research, engineering, manufacturing, and direct sale of premium electric vehicles and EV powertrain components. The brand sells directly to consumers through its official website and company-operated retail locations known as Lucid Studios, while supporting owners through dedicated service centers and mobile service technicians.
- Lucid Air: A high-performance, luxury electric sedan featuring long driving range, proprietary battery technology, and fast-charging architecture.
- Lucid Gravity: A full-size luxury electric SUV built on Lucid's proprietary electric vehicle platform.
- EV Powertrain & Battery Systems: In-house designed motors, inverters, transmission units, and high-voltage battery systems.
- Lucid Financial Services & Maintenance: Direct financing, leasing options, vehicle maintenance, and over-the-air software updates.
User Sentiment
Consumer feedback highlights strong satisfaction with driving performance and vehicle aesthetics, but owners frequently report frustrations with software stability, post-sale service capacity, and communication delays.
- Software and Infotainment Bugs: Drivers frequently cite laggy in-car displays, intermittent system crashes, navigation glitches, and delays in over-the-air firmware fixes.
- Key Fob and App Connectivity Issues: Complaints often point to phone-as-key connection dropouts, slow mobile app responsiveness, and erratic key fob recognition.
- Customer Support Communication Delays: Many users express frustration over delayed email responses, difficulty reaching dedicated service advisors, and lack of status updates on ongoing cases.
- Service Wait Times and Parts Availability: Customers report long turnaround times for vehicle repairs, long waitlists for appointments due to limited service locations, and delays in obtaining replacement parts.
- Delivery and Titling Delays: Some customers report administrative hiccups during order fulfillment, including delivery rescheduling, lease paperwork complications, and delayed registration documentation.
Share Your Experience
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