Brand Overview: LlamaCuba
LlamaCuba is an online telecommunications and remittance platform designed to connect people with family and friends in Cuba. Established in the mid-2010s, the platform provides calling services, balance top-ups, and cross-border deliveries tailored primarily to the Cuban diaspora.
Contact Info
Customer Support Email: [email protected]
Customer Support Phone Number: +1-800-606-6554 or +1-786-744-8722 (WhatsApp customer care is also available at +1-786-526-0787)
Industry and Operations
LlamaCuba operates within the telecommunications, cross-border remittances, and international shipping industries. It provides a suite of direct-to-consumer digital services that make it possible to communicate, transfer funds, and deliver physical goods to recipients in Cuba.
- International Calling: Low-cost VoIP voice call services connecting to Cuban mobile numbers and landlines.
- Mobile and Nauta Recharges: Instant top-up services for Cubacel mobile phones and Nauta internet accounts.
- Money Remittances: Funds transfers sent directly to recipient bank accounts, MLC cards, and prepaid cards in Cuba.
- Parcel and Product Delivery: Online catalog sales and home delivery for food combos, household appliances, and electric scooters.
User Sentiment
Overall user sentiment regarding LlamaCuba leans heavily negative across review platforms, with customers frequently expressing dissatisfaction regarding billing practices, transaction delivery, and dispute handling.
- Discrepancies in Advertised Rates: Users report that advertised promotional per-minute calling rates are not applied as expected, resulting in higher deductions and unexpected charges.
- Dropped Calls and Lost Balances: Multiple customers complain about failed call connections or dropped lines where account credit is consumed without completing the call.
- Recharge and Delivery Delays: Reviewers mention delays or outright failures in the delivery of cell phone recharges, remittances, and shipped goods.
- Refund Difficulties: Consumers frequently express frustration over the company's reluctance or outright refusal to issue refunds when services are not delivered as promised.
- Unresponsive Customer Service: Many users describe customer support agents as unhelpful, slow to respond, or dismissive when attempting to resolve technical errors or payment disputes.
- Platform and App Instability: Customers report technical glitches on the website and mobile app, including difficulties logging in or navigating checkout.
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