Litmatch Ban Complaint Over Account Suspension and No Support Response

I have been unable to access my Litmatch account, ID 40115428, with the username E******, for approximately two days. The app states that my account has been banned until September 18, 2026, due to inappropriate communication and behavior that allegedly violated the community guidelines.

I was using this account to communicate with my partner, whom I met and have been speaking with through the app, so the ban is also negatively affecting my personal life. My partner has reached the point of considering ending our relationship because of this situation. I have also been unable to get clear information about whether this is a temporary suspension or a permanent restriction.

Although I tried to contact the support team through the app, I have not received any response. I request that my account be reviewed and, if possible, that the ban period be shortened or removed. I also request a clear explanation regarding the reason for the ban and its duration.