I am writing regarding an issue I am facing while trying to access my Line account on my new phone, an Infinix Smart 6 Plus. I lost my previous phone and am now attempting to log in on this new device. I still have access to my phone number and can receive verification codes via SMS, but the system also requires a verification code sent to my registered email address, which I no longer have access to.
Because I cannot access that email account, I am completely blocked from logging in, even though I can verify my identity using my phone number. This situation is seriously affecting me, as I have important business contacts and partners on this Line account whom I am currently unable to reach.
I was unable to find any live chat or direct support option to resolve this issue, which is why I am raising this complaint. I kindly request that my identity be verified using my phone number or any alternative method, and that my account access be restored or the login requirements updated so I can regain access without needing the old email address.
For about 15 days, I have not been able to log into my LINE account. After all accounts were removed from my phone, I reinstalled the LINE app, but since then I have not been able to access my account properly. When I try to log in, I first enter my phone number. The system then asks, “Is this your...
I can no longer access my LINE account. I originally registered and logged in using my Gmail account, but now I am stuck because the required verification code is not being sent to my Gmail. I checked all folders, including spam and promotions, but there is no email from LINE. I have tried multiple...
I’m trying to log into my Line account by entering my phone number and the verification code. After that, it asks for my password, which I don’t remember, so I clicked “Forgot Password.” Then it asks for my email, but I never added an email to my account—I always logged in using my phone number only...
I’m unable to log into Line. Although my phone number is verified and I enter it correctly, the app says my number is “not registered.” I don’t know how to proceed or access my account. I’ve also tried logging in with my email and Google account, but none of these methods work. I even reinstalled th...
I’m trying to log into my Line account, but I’m stuck. I entered my phone number and the code that was sent, but then it asked for a password that I don’t remember. I clicked "forgot password," but it’s asking for an email, which I don’t know either since I’ve always used my phone number to log in. ...
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