Brand Overview: LiftMode
LiftMode is an online direct-to-consumer brand specializing in dietary supplements, nootropics, and bulk active ingredients. Founded in 2010, the brand is owned and operated by Synaptent LLC, based in Chicago, Illinois. LiftMode focuses on providing pure ingredients backed by independent third-party laboratory verification and detailed Certificates of Analysis.
Contact Info
Customer Support Email: [email protected]
Customer Support Phone: +1 (855) 228-9993
Industry and Operations
LiftMode operates in the health, dietary supplement, and wellness industry. It operates as an e-commerce platform offering nutritional compounds and cognitive health products directly to retail consumers, alongside wholesale and practitioner programs for clinics and businesses.
- Herbal Extracts and Botanicals: Standardized extracts including Kanna, Baicalin, Magnolia Bark, and Ashwagandha.
- Amino Acids and Cognitive Supplements: Bulk powders and capsules aimed at relaxation, focus, mood, and sleep support.
- Laboratory Verification: Each batch comes with accessible Certificates of Analysis (COAs) documenting purity, heavy metal testing, and compound potency.
- B2B & Wholesale Programs: Tiered supply options for medical practitioners, health retailers, and private labelers.
User Sentiment
While LiftMode has built a dedicated customer base for ingredient transparency and laboratory certificates, consumers frequently express frustration regarding shipping friction, payment processing, and inventory fluctuations.
- Shipping Delays and Tracking Gaps: Customers report extended delivery times and inconsistent tracking updates, particularly when selecting basic delivery tiers.
- Expensive International Delivery: Overseas buyers frequently criticize high shipping costs and unexpected customs processing issues.
- Billing and Payment Gateway Errors: Some users note technical errors during checkout, resulting in temporary pending bank holds for failed or unprocessed orders, as well as limitations on common third-party payment platforms.
- Product Discontinuations and Stock Outages: Regulatory compliance updates have led to sudden stock removal of popular compounds, prompting complaints over availability and delayed communication.
- Support Response Delays: A number of shoppers report long response times from customer service when attempting to resolve lost shipments or cancel orders.
Share Your Experience
If you’ve experienced issues with LiftMode, you’re not alone. Share your experience or file a complaint on Xolvie to let your voice be heard.