LifeStance Health's patient portal isn’t letting me access my appointment history or previous session notes. How can I fix this problem?

If you're having trouble with the LifeStance Health user portal, you should first get in touch with their customer service. They will be able to help you figure out what's wrong by listening to what you have to say.

Make sure you're typing the right username and password, as even small mistakes can keep you from getting in. If you think someone might know your password, you can change it through the site or by calling customer service.

Check to see if LifeStance Health's systems are down for any reason that could make it hard to get to the site. Also, make sure you have the most recent version of your web browser and clear its cache and cookies.

If the problem still happens, try a different browser or device. If none of these steps work, ask LifeStance Health for help getting your appointment records or session notes by hand.

If you have experienced a similar issue, please feel free to share. You can also file a complaint on our website.