I purchased an LG dishwasher, model 50026496-DFC425FP / Apzpltk, and unfortunately, it has caused all of my stainless steel items to rust. Despite following all usage instructions correctly, the machine is rusting high-quality stainless steel kitchenware. I contacted LG service, and a technician visited my home, inspected the affected items, and took photos. The rusted products include premium brands such as Fissler pressure cooker, Stanley items, and Pirge knives, all of which are made from high-grade stainless steel. The fact that such durable items have rusted clearly indicates a serious issue with the dishwasher. Later, I received a call from LG service, stating that the problem was considered a user error, meaning it is not covered under warranty. They offered to repair the machine, but at my expense. This is contradictory—if there is no fault with the machine, why does it require repair, and why should I bear the cost? Throughout this process, I have received neither support nor a satisfactory solution from LG service. This approach shows a lack of responsibility toward customer satisfaction. Therefore, I will escalate this matter to the Consumer Arbitration Committee to seek a fair resolution. It is with regret that I say choosing LG has turned out to be a disappointment. I expect this issue to be addressed promptly, and I kindly request a proper and reasonable response.
I purchased an LG DFC533FV dishwasher about a month ago, and it was installed by the authorized service team within the same week. However, a serious defect in the door was not immediately visible. A few days later, I noticed that one side of the door was pushed inward, clearly a manufacturing defec...
On May 29, 2024, I purchased an LG DFC-425 dishwasher. A few months later, I noticed a crack on the upper part of the dishwasher door, as shown in the attached images. Despite there being no signs of impact or damage, the crack appeared. I promptly reported the issue to LG customer service, who conn...
Two months ago, I purchased a QuadWash™ dishwasher from the LG online store, and rust has formed inside it, particularly on the inside of the door and the bottom tray. I first noticed this issue about a month ago and used the machine 3-4 more times to be sure. However, I observed that the rust was g...
I must have gotten this piece as torture! There have been at least five or six separate breakdowns of various elements of the machine since I began using it. Dishwasher baskets have developed rust and are now leaving paint residue on my dishes; this is unacceptable in a device designed to clean edib...
I purchased an LG dishwasher one year ago, but it has never cleaned dishes properly since the day I bought it. After nine months, I called LG’s service team for assistance. The first technician claimed that I should have reported the issue within three months, which was never mentioned at the time o...
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