I Am Demanding a Refund for Unapproved Mobile Carrier Charges from Learna AI
I signed up for the Learna AI app under what was supposed to be a monthly subscription fee of approximately $16. However, during April, multiple unauthorized mobile payments of both approximately $16 and $10 were repeatedly billed to my account without my knowledge or consent, adding up to a total of roughly $67 on my phone bill.
Following this, I first contacted Apple, but they were not helpful in any way. When I then reached out to my mobile network operator, they stated that since the transactions were processed through mobile carrier billing, there was nothing they could do, and that I had to request a refund directly through the app. I was never informed about such multiple and high-amount charges when starting the subscription; I was only aware of a single monthly charge. I completely reject these high-amount collections that were made back-to-back throughout April.
I demand the complete cancellation of these unfair and unauthorized amounts billed to my mobile invoice and a full refund of approximately $67. I have screenshots of the transactions and the line items shown on my bill, which I can provide upon request.