LBank hasn’t credited my token transfer hours later — how can I check or speed up confirmation?

If LBank hasn’t credited your token transfer hours later and you want to check or speed up confirmation;

Verify the transfer on the blockchain;

• Copy the TXID/transaction hash from the sending wallet or exchange
• Check it on the relevant blockchain explorer
• Confirm the status is “Success”, number of confirmations, and destination address
• Make sure the network matches LBank’s supported network
• Verify the deposit address and memo/tag (if required) are correct

Check LBank deposit requirements;

• Log in to LBank → Assets → Deposit History
• Confirm the token requires a minimum number of confirmations before credit
• Check if LBank lists the token/network as temporarily under maintenance
• Note any minimum deposit amount rules

Contact LBank Support;

• State that your token transfer is confirmed on-chain but not credited
• Provide your LBank UID and registered email
• Share the TXID, token name, network, amount, and deposit address
• Attach screenshots from the blockchain explorer showing successful confirmation

Ask them to;

• Manually check and credit the deposit
• Confirm whether the deposit is pending internal review
• Explain the expected credit timeline

If the problem remains unresolved after contacting support, consider filing a complaint on Xolvie to raise awareness and pursue a resolution.