I was using a Koonami account linked to the email address monzooale***@gmail.com, protected with two-step verification. On the morning of March 14, my phone suddenly shut down and stopped working. Since I had not set up a recovery email, I am now unable to receive any verification codes or complete the two-step verification process on my new device.
I still know the correct password for my Koonami account, and it is also saved on another email account. However, despite having the correct password, I cannot log in because the two-step verification is blocking my access.
I have not been able to find or contact Koonami customer support to resolve this issue, which has left me completely locked out of my own account.
I am requesting that the two-step verification on my account be disabled or that an alternative identity verification method be provided so I can regain access. I would also like to update my email or recovery options to prevent this issue from happening again in the future.
I am ready to provide any necessary information to verify that I am the rightful owner of the account.
Dear Konami Support Team, I am writing to request urgent assistance regarding my Konami ID account. Unfortunately, I recently lost my mobile phone, which was the only device linked to my two-step verification system. Because of this, I am unable to log in to my Konami ID. To make matters worse, the ...
My Efootball account is linked to a Google email that has since been deleted by Google. Because of this, I no longer have access to the email account. After changing my device, the game now asks for two-step verification. Even though I know both my account password and the email address, I cannot lo...
I am writing about a problem I am experiencing with 2-step verification on my Konami ID for my eFootball account. I lost my phone on 8 January 2026, and since then I have not been able to receive the 2-step verification codes that are required to log in. At the moment, Konami is asking for 2-step ve...
I am an eFootball mobile player, and I have been unable to access my account for the past month due to the 2-step verification process. The email address linked to my account is no longer accessible to me, which means I cannot receive the verification code required to log in. My in-game user ID is P...
I’ve been locked out of my Konami account for a long time now because I no longer have access to the email address linked to my account. While I still remember my login password, the system keeps asking to send a verification code to my old email—which I can’t access anymore. This issue started aft...
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