eFootball Password Reset Error Results in Lost Account and Data

profile
Yusuf
January 09, 9:29 pm
3

I would like to report an issue I experienced in Konami’s eFootball mobile game that has caused me serious hardship. When I logged into the game, I began receiving constant network error messages. As a result, I deleted the game from my phone and reinstalled it. When I tried to log in again, I could not remember my password and used the “Forgot Password” option.

In the response sent to my email address, I was told “no game account exists.” I do not understand how an account that I actively used and on which I spent approximately $23 could suddenly be treated as if it does not exist.

I contacted Konami through their support channels regarding this issue, but the response I received stated that they could not assist with the problem. I am experiencing serious distress due to both the loss of access to my account and the possibility that the money I spent may be lost entirely.

For this reason, I request that my game account be restored, and that my existing account be returned to me with all in-game data fully intact.

profile-icon
To be able to comment, or .

Comments

Be the first to comment

Q&A: Explore Popular Queries

Check out the solutions and tips on this topic.

Similar Complaints

E Football Konami Account Hacked and Unable to Log In

profile
Mahmut
September 15, 2025 8:17 pm
18
e-football-konami-account-hacked-and-unable-to-log-in-1.jpg

Unable to Log Into eFootball on iOS Despite Valid KONAMI Account

profile
Yiğit
January 03, 8:07 pm
3

Efootball Account Linked to m***********@gmail.com Hacked After Phishing

profile
Mehmet
August 07, 2025 3:53 pm
1

I Face Account Lock on My Konami ID Without Warning While Playing eFootball

profile
Doğuhan
July 24, 2025 1:43 pm
61
i-face-account-lock-on-my-konami-id-without-warning-while-playing-efootball-1.jpg
1
Sahin is completely dissatisfied with the result

eFootball Account Hacked on Android and All Players Deleted

profile
Sahin
January 05, 11:34 am
8
efootball-account-hacked-on-android-and-all-players-deleted-2.jpg
efootball-account-hacked-on-android-and-all-players-deleted-1.jpg
Report a Similar Issue