I booked a flight through www.kiwi.com, and it has been the worst experience I’ve ever had with any flight booking platform. At first, everything seemed normal—they processed the payment and issued the ticket. But when I needed to cancel, that’s where things went downhill fast.
Kiwi.com charged me extra just to start the refund process, and then never refunded anything. They literally asked for money to even begin handling a refund request. That’s outrageous. And after I paid what they asked, they went completely silent—no refund, no updates, no support.
I've tried reaching out, but their customer service is non-existent. You can’t get a hold of anyone, and there’s no reliable way to resolve a dispute. Kiwi.com is a total scam in my experience, and I wouldn’t recommend it to anyone.
I demand a full refund of the money they promised to return, and I urge Kiwi.com to stop misleading people with these fake refund policies. Travelers deserve better than this kind of treatment.
I chose to buy my flight ticket through Kiwi.com because it was noticeably cheaper than other sites. After I paid, I received an email saying the booking was in the “confirmation process.” A few hours later, I got another email saying the ticket couldn’t be confirmed and that my payment would be ref...
I booked a flight through Kiwi.com on October 10th for December but canceled it the very next day, October 11th. Despite the cancellation, their system still shows that the airline is "reviewing the request," and no progress has been made. I’ve sent multiple messages asking for updates, yet none hav...
I booked my flight through the Kiwi.com app, but due to a change in plans, I had to cancel the trip. I went ahead and submitted the cancellation through the app, and I even agreed to the deductions they apply during refunds. Despite that, I haven’t received any update or response. It’s been a while...
I purchased a round-trip flight ticket from Izmir to Tivat on Kiwi.com on February 18. However, without any prior notice or explanation, my ticket was...
I booked a multi-leg flight to Europe through Kiwi.com, and my credit card was charged right away. However, the tickets were never issued, and all my reservations were canceled without explanation. I’ve been trying to resolve this for over a week now, but I’m stuck in a frustrating loop between Kiwi...
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