I Face Chef&Co And KitchenAid Support Issues Over An Unresolved Warranty Claim

My KitchenAid coffee machine, which I purchased from the Chef&Co Akmerkez store, broke down while it was still under warranty, and I have been dealing with this issue since approximately November of last year. After the failure occurred, I contacted both the store and the authorized service center, but they were unable to repair the machine and also failed to provide a replacement even though the product was still under warranty.

Throughout this process, I contacted the store, the authorized service center, and store employees multiple times, but I was repeatedly delayed and no concrete solution was provided. I eventually filed a complaint with the Consumer Arbitration Committee and won the case. In accordance with the ruling, my old machine was taken from me. However, despite several months passing, I still have not received a new machine and the decision has not been fully implemented.

I request that the new KitchenAid coffee machine required under the Consumer Arbitration Committee decision be delivered to me immediately. I also expect this long-running issue to finally be resolved and the inconvenience I have experienced throughout the process to come to an end.