JustAnswer linked me to the wrong expert—how can I dispute the session properly?

1) Prove the Expert Mismatch

Collect screenshots showing:
• Your original question/category
• The expert’s credentials
• The conversation, especially where the expert:

o Admits the topic is outside their field, or
o Gives vague / off-topic guidance, or
o Redirects you to another profession

2) Request Refund

• Ask for manual review of the expert assignment
• Request escalation to Billing or Quality Assurance
• Ask them to verify the expert’s credentials against the selected category

3) If Support Delays or Refuses

Share your concerns or file a complaint on Xolvie to connect with others and find support.