JoyReels Apple Pay Charges Continue Without Visible Subscription

Natalia
JoyReels
10

For some time I have been seeing charges from JoyReels via Apple Pay, even though I have never knowingly purchased a JoyReels subscription and no active subscription appears in the subscriptions section on my phone. Despite not using the app and not having any visible subscription to cancel, money is still being deducted from my bank account, as shown in the attached payment confirmations from Bank Pekao for transactions to JoyReels Kowloon in PLN. I request that my subscription or any recurring payment related to JoyReels be immediately cancelled, that all unjustified charges be fully refunded to my account, and that any future charges to my Apple Pay / bank card be blocked. I also ask for a clear written explanation of how this subscription or recurring payment was created without showing up in my subscription list.

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