My Jio recharge shows active but no data works, what steps fix this?

If your Jio recharge shows active but data isn’t working, first turn on and off airplane mode, restart your phone, and ensure mobile data and 4G/5G network mode are enabled, as the session may not have refreshed after recharge.

Also check that you haven’t exhausted your daily data limit, which can leave the plan active but block speed or access.

Next, verify your APN settings are correct (APN: jionet, no username/password), then reinsert the SIM or try it in another phone to rule out a device issue.

If data still doesn’t work, contact JioCare via the MyJio app and recharge details so they can reset your data services or apply a network refresh on their end.

If none of the above solutions work, please feel free to share your experience. You can also file a complaint on our website.