Customer Denied Access to Purchased Coins on Dating Site Beni Sev

I registered on the site "Beni Sev" and have purchased coins twice to date. I made my first purchase about a week ago and my second purchase on July 20, 2026. Although my account currently displays a balance of 500 coins, whenever I try to send a message, the system prompts me to buy additional coins and prevents me from using my existing balance.

Despite contacting the site's support team multiple times, I have received no response, and the problem continues. I want to be able to use the coins showing in my account registered under the phone number 0507******* for messaging without issues, as promised.

I demand that my existing coin balance be activated and unlocked for immediate use on my account.