Brand Overview: ivyrx
ivyrx (operated by Ivy Rx, PLLC) is an American telehealth company founded in 2023. The platform specializes in providing direct-to-consumer medical consultations and prescription wellness solutions, focusing heavily on weight management programs and longevity therapies.
Contact Info
Customer Support Email: [email protected] (also reachable via [email protected])
Customer Support Phone: (866) 464-8979 / (866) 464-8989
Operating Hours: Monday–Friday: 9:00 AM – 9:00 PM EST; Saturday–Sunday: 10:00 AM – 7:00 PM EST
Industry and Operations
ivyrx operates within the telehealth, longevity, and online prescription delivery sectors. The company operates a digital clinic model where patients complete online health assessments, which are then reviewed by licensed healthcare practitioners. Prescriptions are dispensed by partner compounding pharmacies and shipped directly to patients' homes without requiring health insurance coverage.
- Weight Management: Compounded GLP-1 medications, such as Semaglutide and Tirzepatide, along with microdosing protocols.
- Longevity & Performance: Peptide therapies including Sermorelin, NAD+ treatments, and specialized wellness injections.
- Direct-to-Door Delivery: Prescriptions mailed directly through compliant compounding pharmacy networks.
- Patient Portal & App: Digital tools designed for provider messaging, progress tracking, and subscription coordination.
User Sentiment
User feedback across consumer forums and complaint platforms reveals a mix of customer experiences, with critical sentiment predominantly centered around billing practices, delivery times, and difficulties dealing with support during order disputes.
- Cancellation and Subscription Complications: Many consumers report hurdles when attempting to pause or cancel recurring memberships, stating that automatic renewals occur unexpectedly or that cancellations require lengthy back-and-forth interactions with support.
- Shipping and Delivery Delays: Users frequently cite delayed delivery windows and missing orders, raising particular concerns regarding temperature-sensitive medications being held up in transit.
- Customer Service Responsiveness: Several users express frustration with delayed response times when seeking assistance for order modifications, dosage inquiries, or delivery tracking.
- Pricing Transparency and Refund Denials: Customers mention unexpected price adjustments when changing dosage tiers, as well as strict policies that make obtaining refunds difficult once an order is submitted or processed.
- Technical App and Portal Glitches: Reviews on app stores point out synchronization problems between the patient portal and the mobile app, including difficulties tracking orders and syncing health metrics.
Share Your Experience
If you have encountered issues with ivyrx regarding orders, billing, or customer service, you are not alone. Share your experience or file a complaint on Xolvie to let your voice be heard and help other consumers make informed choices.