Brand Overview: It’s Just Lunch
It’s Just Lunch is a professional matchmaking and dating service designed for busy singles seeking personal introductions without using standard dating apps. The company was founded in 1991 by Andrea McGinty and operates through franchised and corporate locations across the United States and internationally under private equity ownership.
Contact Info
Customer Support Email: [email protected]
Phone Number: 800-489-7897 or 888-565-8624
Industry and Operations
It’s Just Lunch operates in the personal dating and relationship matchmaking industry. Rather than using public online dating profiles or swipe-based apps, the brand provides private, representative-led matchmaking services.
- Personal Interviews: Matchmakers conduct one-on-one consultations to evaluate individual backgrounds, dating history, and partner preferences.
- Curated Matching: Staff select prospective matches from their proprietary member database based on stated criteria.
- Date Coordination: The service arranges the logistics for face-to-face dates, such as lunch, drinks, or weekend meetings at local venues.
- Post-Date Feedback: Clients provide feedback to their matchmaker after each introduction to guide future match selections.
User Sentiment
Overall user sentiment tilts heavily negative across consumer review platforms and dispute forums. While some clients appreciate having dates organized for them, the majority of public feedback focuses on unmet expectations, high prices, and rigid service terms.
- Mismatched Introductions: A widespread complaint is that arranged dates frequently do not align with the client’s requested criteria, preferences, or age ranges.
- High Costs and Poor Return on Investment: Many users express frustration after paying thousands of dollars for membership packages that resulted in few or low-quality dates.
- Aggressive Sales and Overpromising: Reviewers frequently mention high-pressure enrollment tactics and sales representatives promising deep pools of compatible candidates that did not materialize.
- Staff Turnover and Communication Breakdowns: Clients frequently cite poor communication, unreturned calls, and frequent turnover of assigned matchmakers.
- Difficulty Obtaining Refunds: Customers often report significant resistance and refusal when attempting to cancel memberships or request refunds under strict contract terms.
- Extended Delays: Many members report long delays between scheduled dates due to an apparent lack of available candidates in their geographic area.
Share Your Experience
If you’ve experienced issues with It’s Just Lunch, you’re not alone. Share your experience or file a complaint on Xolvie to let your voice be heard.