IQScore.ME – Paid For IQ Test But Did Not Receive Certificate

On October 4, 2026, I completed an online IQ test on IQScore.ME and paid U$14.99 (R$80.99) for the test and the promised IQ certificate. The payment was successfully processed through Mercado Pago, as shown on the attached receipt. Although the test was completed and the payment was confirmed, I did not receive the IQ certificate that was clearly advertised as part of the purchase. There was no proper delivery of the certificate nor any alternative way provided to download or access it. I request a full refund of the amount paid, R$80.99, and the immediate cancellation of any subscription or recurring payment that may have been created with this purchase, as I only intended to make a one-time payment. I also clearly state that I do not authorize any future charges to my payment method related to this transaction. I kindly ask that this issue be resolved as soon as possible and that written confirmation of the refund and cancellation be provided to me.