Refund My Payment

I made a payment to Innerly on August 21, 2026 at around 2:05 pm to use their service, but I have never been able to log in and access what I paid for. I used the email address [email protected] when creating the account and making the purchase from France, and I paid via Apple Pay. Since the payment, every attempt I make to log in or open the Innerly page fails, and I receive a browser error saying that the server cannot be found and the page cannot be opened. Because of this, I cannot use the service at all despite having paid. I am requesting a full refund of the amount I paid via Apple Pay, as I have not been able to access or benefit from the Innerly service since the payment date. I kindly ask that my refund be processed as soon as possible.