IQTest-Innerly Charged €39.99 for an Unwanted Monthly Subscription

1

I recently discovered an unexpected charge of 39.99 € on my account, linked to the company “iqtest-innerly”, following an online IQ test I completed on their website. At no point was I clearly informed that taking this test would result in a monthly subscription or any form of recurring payments. I was very surprised to see this debit on my Hello bank statement, because I never gave explicit consent for a monthly charge and I did not receive any prior notification indicating that a subscription would start. In my view, this situation results from a lack of clear and transparent information at the time of the test. Through this complaint, I request a full refund of the 39.99 € that was debited at the beginning of October 2026 and the immediate cancellation of any current or future subscription linked to my account or my bank card. I also request written confirmation that no further charges will be made without my explicit consent.

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